Frequently Asked Questions

Try it at home, risk-free. If the fit isn’t right, we make exchanges easy within 60 days. Not sure on size? Start with your usual and check our Size Guide on each product page. Our support team can also help you pick the right fit.

We stand behind our craftsmanship with a 5-year guarantee against defects on qualifying products and a 60-day try-at-home window for fit and comfort. If a factory defect shows up under normal use, we’ll repair or replace.

Orders leave our warehouses after extensive inspection in about 2 business days. Transit time depends on your location and carrier. You’ll get tracking by email as soon as it’s moving. Usually it takes 5-8 business days to arrive.

Use the tracking link in your email or visit our Track Order page. Note: some carriers take 24–72 hours to show the first scan. Please be patient.

Major credit cards, Shop Pay, Crypto (USDC) and more at checkout. All payments are encrypted end-to-end. Your data stays protected.

We’re here to help with sizing, product picks, and order questions. Reach us via our Contact page and we’ll get you sorted. Due to the current seasonal volume, there is a slight delay in response time.

IMPORTANT NOTE

Due to the current seasonal volume, some shipments may take a bit longer than usual to arrive. We really appreciate your patience and understanding during this busy period.

Customer service hours:
Monday - Friday, 9:00 AM - 5:00 PM EST

Contact

Still need help? Before contacting us, please check our FAQ and tracking page first — most questions are answered there.

Tracking & Delays
Tracking updates may take 2–4 business days to appear after shipping. Delivery can be delayed by transit, weather, or customs checks — this is common and usually resolves on its own.

If your tracking hasn’t updated for 10+ business days or your issue isn’t covered, you can reach us at: info@stonewall-usa.com

Please include: Order number, Email used at checkout, Short description of the issue (photos/videos if helpful)

Response time: 1–3 business days
We handle a high volume of messages and prioritize urgent order issues, so replies may take a little time — we want to make sure every customer gets proper support.

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