SHIPPING

Order Processing

All orders are processed and shipped within 2 business days after inspection from one of our partnering fulfillment facilities. Your order will be dispatched from the location that has your item in stock and provides the fastest delivery route.

Cancellation Policy

Once an order has been placed, we are unable to accommodate cancellations or modifications. If you wish to cancel, please accept delivery when the order arrives and then request a refund through our support team. Once the order is returned to us, you will receive a full refund.

Delivery Times

United States: 4–8 business days, depending on stock availability and carrier volume.
Europe & Rest of the World: 5–10 business days, depending on destination and customs processing times.

You’ll receive a tracking link as soon as your order ships. Delivery times may vary during busy seasons or due to carrier delays.

Shipping Costs

US, UK & Canada: Free standard shipping.
International: Shipping cost is calculated at checkout based on location and weight.

Upon Receipt of Your Order

We strongly recommend that you:

• Inspect your package immediately upon delivery.
• If the parcel is damaged or incomplete:
  1. Accept delivery or sign the receipt as “Damaged”.
  2. Contact our customer service team on the same day of delivery at info@stonewall-usa.com.

Lost or Missing Orders

All orders include tracking information. Please allow 3–4 business days for tracking details to update once your order ships.

If your order does not arrive within the expected timeframe, please contact us so we can investigate. If the carrier confirms that the order was lost in transit, we will issue a full refund or send a replacement (subject to availability).

Additional Notes

• We are not responsible for delivery delays caused by incorrect or incomplete shipping addresses.
• International customers are responsible for any customs fees, duties, or taxes imposed by their local authorities.
• If an order is returned to us due to non-delivery (e.g. incorrect address, refusal of delivery), we will refund the product cost only. Shipping fees are non-refundable.