FREQUENTLY ASKED QUESTIONS

Measure at day’s end (feet are largest), then check our size chart. Stand on the insole: aim for about a thumb’s width (~1 cm) from your longest toe to the end. Between sizes or wearing thick hiking socks? Go up half a size.

Most customers find them true-to-size to slightly snug. Plan on thick socks or have wider feet? Order one size up. The upper molds to your foot over time for a more custom fit. Need to swap? We offer easy size exchanges within 60 days.

They’re comfortable out of the box, with only a light break-in for all-day wear. Start with short sessions at home and use secure ankle lacing to prevent heel lift. If a hot spot shows up, adjust lacing or sizing—don’t “push through” blisters.

Yes. Our waterproof membrane blocks rain, mud, and splashes while letting sweat vapor escape—so feet stay dry and fresh. Reminder: water can still enter from the top; tighten cuffs or use gaiters if wading deeper.

Deep, self-cleaning lugs and a high-traction rubber compound keep you steady on slick terrain. Surfaces vary—angle, debris, and moisture all matter—so always step with care.

They’re built to go the distance and are covered by our 5-year guarantee against defects. If anything fails under normal use, we’ll repair or replace your pair. Reach out and we’ll take care of you.

A hard-wearing blend of premium leather and technical synthetics for durability, weather resistance, and dependable grip—without excess weight.

With regular care—clean after use, dry away from direct heat, and condition leather—they’re built for years. Heavy daily work wears any boot faster; casual trail use typically lasts much longer.

Yes. The removable footbed makes room for most orthotics. If you add a thicker insole, consider a half-size up or a wide fit to keep toe room and prevent heel lift.

The waterproof build helps retain warmth without trapping sweat. For freezing conditions, pair with thermal socks; for deep-winter exposure, choose an insulated model.

Try them at home with zero risk. You have 60 days for size swaps and returns. If anything arrives damaged, we’ll replace it at our cost—no hassle.

We proudly offer a 5-year guarantee on materials and craftsmanship under normal use. If a factory defect shows up, we’ll repair or replace your boots.

Try your Stonewall gear completely risk-free for 60 days. If the fit isn’t right or you change your mind, return or exchange it—no questions asked.

Items should be in original condition (light indoor try-on is fine). Contact our support team to start the process and we’ll guide you step by step.

Once your return reaches our facility, we process it in 2–4 business days. Refunds go back to your original payment method. Exchanges ship out as soon as your return is approved.

Limited-time: we're offering worldwide free shipping.

Take advantage by ordering now — this offer won't last.

All orders ship within 1–2 business days. You'll receive tracking details by email as soon as it's on the way.

Yes. About 3–4 business days after your order ships, you’ll receive a tracking number tied to your order. Use it on our Track Order page for live status updates.