FREQUENTLY ASKED QUESTIONS
Stonewall builds hard-wearing outdoor gear for men who value reliability over trends. We focus on overbuilt materials, honest craftsmanship, and gear that earns its keep—season after season.
Plain speaking. Tough builds. No shortcuts. If it doesn’t hold up in real weather and real work, we don’t ship it. That’s our standard.
Every detail has a job. Reinforced stress points, field-tested components, and materials chosen for strength, not flash. We overbuild so you don’t have to replace.
Try it at home, risk-free. If the fit isn’t right, we make exchanges easy within 60 days. Not sure on size? Start with your usual and check our Size Guide on each product page. Our support team can also help you pick the right fit.
We stand behind our craftsmanship with a 5-year guarantee against defects on qualifying products and a 60-day try-at-home window for fit and comfort. If a factory defect shows up under normal use, we’ll repair or replace.
Orders leave our warehouse in 1–2 business days. Transit time depends on your location and carrier. You’ll get tracking by email as soon as it’s moving.
We ship from the nearest partner warehouse (US, UK, EU, or international) based on inventory and your address to get your order to you faster.
60-day returns and easy size exchanges. Items should be in original condition after an indoor try-on. Return shipping applies. Start a return on our Returns & Exchanges page and we’ll guide you.
Once your return is received, we process it in 5-10 business days. Refunds go back to your original payment method; exchanges ship as soon as the return is approved.
Yes. Use the tracking link in your email or visit our Track Order page. Note: some carriers take 24–72 hours to show the first scan.
Major cards, Shop Pay, Crypto (USDC) and more at checkout. All payments are encrypted end-to-end. Your data stays protected.
We’re here to help with sizing, product picks, and order questions. Reach us via our Contact page and we’ll get you sorted.
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